Shanghai Donghe Science and Technology Co., Ltd. (“Donghe Science”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wiresawcutter.com, use our services, or interact with us in any capacity.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Company Information: Shanghai Donghe Science and Technology Co., Ltd., located at No. 828, Yuanji Road, Anting Town, Jiading District, Shanghai, China 201806, is the data controller responsible for your personal information.

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

We may collect the following types of personal information when you voluntarily provide it to us:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address when you submit inquiries, request quotes, or contact us.
• Business Information: Industry type, project requirements, material specifications, and technical requirements when requesting product consultations.
• Communication Data: Records of correspondence when you contact us via email, phone, or online forms.
• Account Information: Username and password if you create an account on our website.
• Feedback and Survey Responses: Information you provide when participating in surveys, feedback forms, or customer satisfaction assessments.

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Location Data: General geographic location based on IP address (country, region, city).
• Cookie Data: Information collected through cookies and similar tracking technologies (see Section 6 for details).

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill quote requests and orders
• To provide technical consultation and after-sales service
• To communicate with you about products, services, and projects
• To manage business relationships with customers and partners

• To analyze website usage and improve user experience
• To maintain and optimize website performance and security
• To develop new features and services based on user needs
• To conduct market research and business analytics

• To send promotional materials and product updates (with your consent)
• To inform you about industry news, events, and exhibitions
• To provide newsletters and technical resources

• To comply with applicable laws and regulations
• To enforce our terms of service and other agreements
• To protect our rights, property, and safety

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Website hosting and maintenance providers
• Email service providers
• Analytics and marketing platforms
• Customer relationship management systems
• Logistics and shipping partners

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.

Important: All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: SSL/TLS encryption for data transmission on our website
• Access Controls: Restricted access to personal information on a need-to-know basis
• Secure Storage: Personal data stored on secure servers with firewall protection
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices to protect your data.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

• Essential Cookies: Necessary for website functionality and cannot be disabled. They enable basic features like page navigation and access to secure areas.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting information anonymously (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and choices to provide enhanced features and personalization.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements (only with your consent).

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies stored on your device
• Block all cookies or only third-party cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

Please note that disabling certain cookies may affect the functionality of our website and limit your ability to use some features.

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: Request limitation of how we process your personal information.
• Right to Data Portability: Request transfer of your data to another organization in a structured format.
• Right to Object: Object to processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

As a global company headquartered in China, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer personal information internationally, we implement appropriate safeguards to ensure your data remains protected, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with international partners
• Compliance with applicable cross-border data transfer regulations

Our website and services are intended for business professionals and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately at the address provided below.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy
• Post a prominent notice on our website
• Send notification via email for significant changes (if applicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 30 business days. For urgent matters, please contact us by phone.